We deliver in Nairobi for free, and a flat fee of KES 600 for towns within Kenya. Please choose the appropriate shipping method at checkout.
International shipping rates as follows:
- Africa: KES 3,500 (approximately US$35)
- Europe: KES 4,000 (approximately US$40)
- North America, South America, Asia, Australia: KES 4,500 (approximately US$45)
Delivery times will vary, but on average shipping will take 10-14 business days.
Depending on the country of delivery, customs delays, duties and taxes may be incurred. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
Returns & Exchanges
All items may be returned up to 15 days after you have received your order. To be eligible for a return, please ensure that your item is unused, in the same condition that you received it, and is returned in the original packaging. Customers are responsible for return shipping charges.
Returns are for online store credit only. No cash back. The original shipping charge is non refundable.
To initiate a return, please send a copy of your order confirmation with a return shipping tracking number via email to: firstname.lastname@example.org
Exchanges are only allowed on the same item for a different colour and will be accepted up to 15 days after you have received your order for items that have not been used.
We use Pesapal’s secure payment gateway. They handle transactions on our behalf and as such we do not gain access to your full payment method details at any time, except your address which is necessary for us to fulfil your order.
We do not store credit card details nor do we share customer details with any 3rd parties.